General terms and conditions (GTC)
In the following, we would like to introduce to you our general terms and conditions, which we use to process and settle purchases.
1. Contract conclusion / Possibility of correction
Contracts via www.original-mayr.com/shop are exclusively in English. The customer‘s order represents an offer. A contract is concluded only after our acceptance. The customer will be informed of our acceptance by email.
An order is possible only if all mandatory fields marked * are filled in the order form. If information is missing, or if we cannot fulfil the order for other reasons, the customer will receive an error message. Before finalising the order, the customer will be given the opportunity to correct her/his order. The customer will receive supporting detailed information directly during the ordering process.
By clicking on the button “Submit order”, the customer submits a binding order for the articles in the shopping cart. As soon as the order process has been completed, the customer will be notified by an info window stating “Thank you for your order from the Original FX Mayr online shop”. This does not represent acceptance of the customer’s offer on our part.
When the order has arrived with us, the customer will be notified of the order via the email address provided by her/him. A binding contract is concluded upon receipt of this order confirmation.
2. Prices, retention of title, shipping costs
The prices listed on the homepage at the time of ordering apply. The prices shown are total prices. They are inclusive of all taxes, including VAT and duties, but excluding shipping. Free shipping from 80 EUR.
The shipping costs are shown in our shipping cost overview:
Austria and Germany
Belgium, Italy, Croatia, Luxembourg, Netherlands, Slovakia, Slovenia, Czech Republic, Hungary
United Kingdom, Denmark, Finland, France, Sweden
Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Spain
In the event of delivery to a non-EEA country, the customer must bear all import and export charges, including any duties, fees or charges. The goods remain our property until the full payment of the purchase price. We send our goods within 5 working days of confirmation of the contract unless otherwise agreed.
3. Payment methods
We offer the following payment methods: credit card, instant bank transfer (Pay Now) and PayPal. We reserve the right with each order not to offer certain payment methods and to suggest other payment methods. In the event of a purchase by credit card, the credit card account will be charged by us for an order. The customer agrees to receive invoices, credit notes and reminders in electronic or paper form.
In the event of an order via instant bank transfer (Pay now), the purchase price must be paid after the order. The article will be shipped to the customer only after the full purchase price has been credited. If, despite being due, the payment does not arrive on our account after receipt of a payment request, we may withdraw from the sales contract. We are entitled to charge default interest in the amount of 4% per annum even if the customer is in default of payment through no fault of her/his own. Claims for compensation for proven higher interest rates in the event of default of payment are not affected hereby.
4. Right of withdrawal
The customer has the right to withdraw from this contract within 14 days without giving reasons. The 14-day right of withdrawal begins from the day on which the customer or a third party appointed by her/him, who is not the requester, has taken possession of the goods or, in the case of partial deliveries, has taken possession of the last delivery.
In order to exercise the right of withdrawal, the customer must inform us of her/his decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). The customer may also use the withdrawal form template, but this is not required. If the customer exercises her/his right of withdrawal, we will immediately send her/him a confirmation (e.g. by email) of the receipt of the withdrawal.
To meet the withdrawal period, it is sufficient for the customer to send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
5. Consequences of withdrawal
If the customer withdraws from the contract on time, we will repay all the payments we have received from her/him, including delivery charges (except for the additional costs arising from a different delivery than the best standard delivery offered by us), immediately and at the latest within 14 days from the day on which the notice of withdrawal from the contract has been received by us. For this repayment, we will use the same means of payment used by the customer in the original transaction, unless otherwise agreed with the customer. In no case will charges be levied for this repayment.
We may refuse repayment until we have received the goods back or until the customer has provided proof that she/he has returned the goods, whichever is the earlier.
The customer must return the goods to us immediately and in any event no later than 14 days from the date on which she/he informs us of the withdrawal from the contract.
The deadline is met if the customer sends the goods before the expiry of the period of 14 days. The customer bears the immediate costs of returning the goods. For goods that are made according to customer specifications or are clearly tailored to personal needs, there is no right of withdrawal.
For goods that can spoil quickly or whose expiration date would be exceeded quickly, there is no right of withdrawal. For goods that are delivered sealed and for reasons of health protection or hygiene are not suitable for return, the right of withdrawal is waived if the goods have been unsealed after delivery. This also applies to books.
6. Statutory warranty and further information
The legal regulations apply for any warranty claims. The warranty period for the delivery of movable property is 2 years from the date of receipt of the goods.
Complaints due to legal warranty claims or other complaints can be made to the following address:
The Original FX Mayr Health Center Gmbh
9082 Maria Wörth
We provide no guarantees beyond the statutory warranty.
7. Data processing
The customer agrees that the following personal data, namely name, address and date of birth, will be processed for future “visits” to the online shop..
A transfer of data to third parties does not take place, with the exception of the transmission of the credit card number to the respective bank for the purpose of debiting the purchase price. The name, address and credit card number are stored until the goods are delivered. The data processing is based on the legal provisions of § 96 para. 3 TKG as well as § 8 para. 3 no. 4 DSG.
9. Declaration of consent to receive promotional emails
If the customer ticked this box during the order process, she/he has agreed to receive our company’s news about our products, current offers, and other company-related information through promotional emails, particularly newsletters.
The customer can revoke her/his consent to the receipt of such emails at any time by returning the email to the sender address with the note “Please do not send further advertising emails”.
10. Applicable law
The contract concluded and all resulting reciprocal claims are governed exclusively by Austrian law.
Klagenfurt, January 2018
We are looking forward hearing from you
Your contact details will be sent via email but not saved to this server for the purpose of contact within the realms of this request. By sending this form, you consent to this use. You can find more information in our data protection policy.